Every professional should be able to engage in rich discussions so they may concentrate on making sales and satisfying clients. The preferred cloud-based call center and phone solution for contemporary enterprises is Aircall. a speech platform that easily connects to well-known productivity and customer service software. With its accessibility, transparency, and teamwork features, Aircall was designed to make managing phone support simple.
The most effective kind of communication, according to Aircall, is a terrific interaction with clients, applicants, and coworkers. It is created to promote enjoyable human interaction. Since its establishment in 2014, Aircall has raised more than $226 million in investment. The firm presently employs approximately 600 people and has offices in New York, Paris, Sydney, Madrid, London, and Berlin.
Industries and Companies
Trusted by over 14,000 businesses across the globe, mainly in the United States, Aircall is mostly used in the legal sphere, hospital & healthcare, law practice, and construction. A few dozen businesses representing consumer services, political organizations, and finance are utilizing Aircall’s solutions as well.
At the same time, the company is mostly used by small (<50 employees) and medium-sized (<1,000 employees) businesses – 84% and 12% respectively, and only a few enterprises employing over 5,000 people. The revenue of most of the companies using Aircall is less than $10 million a year, with four businesses making over a billion dollars annually.
Meta Rating
Aircall received decent marks from major rating agencies, such as G2, Crozdesk, Trustpilot, and Capterra, with the average score being four out of five, leaving behind Copper and Monday and crawling behind HubSpot. No less important is that neither of the mentioned companies is focused on lead management as much as Aircall does, which might be a reason to choose the latter over its competitors.
Best Features
Aircall is one of the most narrow-focused lead management solutions on the market, with a supreme website and super-easy navigation.
Call Routing
Build visual call flows in minutes, and automatically connect customers with the most relevant teams and agents.
Focused on Lead Management
Aircall’s call analytics are powered by artificial intelligence (AI), so users can keep tabs on their call volume and make informed decisions about how to improve their customer service.
Responsive Team
Aircall supports VoIP integration, which means that customers may connect their VoIP system to their CRM without missing a beat.
Flexible Pricing
Aircall’s multi-channel functionality means that clients may contact their teams in any way they prefer—via voice or digital channels.
Market Share and Forecast
With over 1,400 employees and annual revenue of $337 million, Aircall is developing at a moderate pace. The company grew its employee count by 2% last year, and the website’s global ranking has increased by over 60,000 positions during the last three months.
The position compared to competitors is robust as well. As the graph below shows, Aircall enjoys at least 50% more direct traffic than Leadfeeder, another prominent lead management company.
It goes without saying, though, that there are many more competitors than just Leadfeeder, some of which are ahead. But then again, the steady pace of development of Aircall must be satisfactory for anyone willing to buy from the company or cooperate with it.
Pricing and Packages
Having no pricing plans may seem a disadvantage, but, if you come to think of it, you don’t have to pay for what you are not going to use. With individual pricing, you can handpick only the tools, features, and services you need.
Customer Reviews
Lisa Thompson
I'm a skilled content writer who focuses on sophisticated marketing. I'm passionate about imparting my knowledge and skills in lead distribution, email and call monitoring, and other areas after more than ten years of experience. I often contribute to trade journals, and I'm constantly seeking for fresh approaches to support companies in thriving in the rapidly changing digital environment.
Since the time difference may be a major issue when you phone internationally, I enjoy that it lets me know what time it is while I’m calling. In order to employ the best tactics to have an impact, SDRs need to be aware of the working hours in various locations.
Our company phone communications have been changed by Aircall’s lead management technology. Call routing, call recording, and call analytics are all possible with the platform’s cloud-based phone system. Our lead management procedures have been made simpler by the integration possibilities with CRM platforms and other business tools. We can handle leads on the move thanks to the mobile app and the superb call quality. The customer service staff of Aircall is attentive and accommodating, guaranteeing a positive experience.
The price structure of Aircall’s lead management system is one area where it might be improved. Although the features and functionality are superb, the price may be prohibitive for small organizations or people on a tight budget. Additionally, even if there are many connectivity choices, some well-known CRM programs or business tools could not be on the list. For companies searching for a strong phone system, Aircall is still a top lead management option despite these shortcomings.