Every professional should be able to engage in rich discussions so they may concentrate on making sales and satisfying clients. The preferred cloud-based call center and phone solution for contemporary enterprises is Aircall. a speech platform that easily connects to well-known productivity and customer service software. With its accessibility, transparency, and teamwork features, Aircall was designed to make managing phone support simple.
The most effective kind of communication, according to Aircall, is a terrific interaction with clients, applicants, and coworkers. It is created to promote enjoyable human interaction. Since its establishment in 2014, Aircall has raised more than $226 million in investment. The firm presently employs approximately 600 people and has offices in New York, Paris, Sydney, Madrid, London, and Berlin.
Industries and Companies
Trusted by over 14,000 businesses across the globe, mainly in the United States, Aircall is mostly used in the legal sphere, hospital & healthcare, law practice, and construction. A few dozen businesses representing consumer services, political organizations, and finance are utilizing Aircall’s solutions as well.
At the same time, the company is mostly used by small (<50 employees) and medium-sized (<1,000 employees) businesses – 84% and 12% respectively, and only a few enterprises employing over 5,000 people. The revenue of most of the companies using Aircall is less than $10 million a year, with four businesses making over a billion dollars annually.
Meta Rating
Aircall received decent marks from major rating agencies, such as G2, Crozdesk, Trustpilot, and Capterra, with the average score being four out of five, leaving behind Copper and Monday and crawling behind HubSpot. No less important is that neither of the mentioned companies is focused on lead management as much as Aircall does, which might be a reason to choose the latter over its competitors.
Best Features
Aircall is one of the most narrow-focused lead management solutions on the market, with a supreme website and super-easy navigation.
90%+ Retention Rate
Rumor has it, Scorpion retains over 90% of its customers, which is a telltale sign of the quality of its software.
Heavily Focused on Lead Management
Unlike many other similar solutions, Scorpion is primarily focused on acquiring, converting, and retaining customers, which puts it above a fair number of competitors trying to grasp the immensity.
Responsive Team
Countless reviews emphasize high communication standards in the Scorpion’s team, whether it be setting up the software, consulting, or else.
Flexible Pricing
Scorpion doesn’t have pricing plans – instead, you pay for what you use and how much you use it.
Market Share and Forecast
With over 1,400 employees and annual revenue of $337 million, Aircall is developing at a moderate pace. The company grew its employee count by 2% last year, and the website’s global ranking has increased by over 60,000 positions during the last three months.
The position compared to competitors is robust as well. As the graph below shows, Aircall enjoys at least 50% more direct traffic than Leadfeeder, another prominent lead management company.
It goes without saying, though, that there are many more competitors than just Leadfeeder, some of which are ahead. But then again, the steady pace of development of Aircall must be satisfactory for anyone willing to buy from the company or cooperate with it.
Pricing and Packages
Having no pricing plans may seem a disadvantage, but, if you come to think of it, you don’t have to pay for what you are not going to use. With individual pricing, you can handpick only the tools, features, and services you need.
Customer Reviews
Lisa Thompson
After five years as a copywriter, I have acquired extensive knowledge to share with the public. I continually search the internet for the most effective call tracking solutions.
