The most cutting-edge communications AI in the world powers the revolutionary, totally unified products that Dialpad builds. Teams of different sizes may easily gather, communicate, and provide customer support in a single lovely workspace. Our company’s ideals enable us to foster a culture of innovation and cooperation. We think that everyone, everywhere, can contribute their finest work.
- Do the right thing
- Excite our customers
- Both talent and will are required.
- Continuous innovation
- Every voice counts.
Industries and Companies
With over 152,000 customers across the globe and 1,200 employees, Dialpad.com is one of the most reliable workflow solutions trusted by PayPal, WI, Bosch, Uber, BBC Studios, and giants alike. What’s more, Dialpad.com has partners all over the world – 63 in Europe and the Middle East, 10 in Africa, 19 in Asia, 33 in North America, 25 in Latin America, and 10 in Australia and New Zealand – all helping you to seamlessly integrate Dialpad.com with your own tools, onboard and train your team, or customize your account.
Industry-wise, Dialpad.com can help with sales in almost any niche, from real estate to software to advertisement to finance. Regardless of what you sell, as long as you want to scale and improve, Dialpad.com can take you there.
Meta Rating
Ratings are the fly in the ointment for Dialpad.com. Perfect on the surface, the company has received a pretty low average of 3.56 out of 5 according to Capterra, G2, Trustpilot, and Crozdesk. All four reviewers put Dialpad.com behind other leading lead management solutions, such as Callrail, Hubspot, and Copper.
Best Features
Dialpad simplifies workflow to the point of automation, when everything is in the right place, and you are fresh for key strategic decisions.
AI Contact Center
Dialpad Talk and Dialpad Contact Center both use the same user interface, which cuts down on training time and expenses.
With agent help cards that appear at the ideal time, you can create more individualized client experiences.
Customers are sent to the appropriate agents depending on availability, skill level, or longest idle time.
With more intelligent automated voicemail and callback options, you can say goodbye to consumer hold times.
AI Driven Sales
Use speech recognition to transcribe calls, then NLP to evaluate the content.
Managers might compile a library of effective calls to advance the entire team.
Ai-enabled battle cards that appear at the appropriate time can assist representatives in saying the proper thing.
Check for emotion on any call, join in to help representatives, salvage at-risk transactions, and identify areas for agent development.
Digital
Add to your contact center well-known digital channels including online chat, SMS, Facebook, Instagram, Twitter, and WhatsApp. Continue enhancing your customers’ experience by incorporating new channels as they go online.
Simple custom metric and KPI creation for comprehensive operational insight. Additionally, by examining performance trends in real-time, you can quickly optimize current support workflows.
To improve the agent experience and minimize app switching, integrate data from Salesforce, ServiceNow, Zendesk, and other customer intelligence technologies.
Self Service
Give your consumers prompt responses. Dialpad has the ability to do searches across a variety of knowledge bases, including your website, CRM, ticketing system, and other unstructured data.
You don’t need to know how to code to create automation and processes using Dialpad. Support clients around-the-clock with no wait times and adapt workflows to each sector or use case.
In order to maximize automation and customer happiness, ongoing machine learning constantly improves the customer experience, company operations, and expertise over time.
Market Share and Forecast
With over 152,000 customers across the globe and a market capitalization of $4.63 billion, Dialpad.com is a behemoth in cloud-based management solutions, and the situation is unlikely to change in the nearest future.
Traded on Nasdaq as MNDY, Dialpad.com’s stock price is expected to grow in the next 12 months, with a median price of $150 and the lowest estimate of $115, as opposed to the current price of around $105 per share.
Last but not least, as the graph below shows, Semrush search volume for Dialpad is comparable to its competitors, signifying a decent level of interest in the product in normal users.
Pricing and Packages
One of the best things about Dialpad.com is that the basic software is free. With no strings attached, you can get a glimpse into the functionality and decide whether it’s worth your time and money and whether it’s reasonable to research more solutions, such as the ones reviewed on our website.
Customer Reviews
Lisa Thompson
I'm a skilled content writer who focuses on sophisticated marketing. I'm passionate about imparting my knowledge and skills in lead distribution, email and call monitoring, and other areas after more than ten years of experience. I often contribute to trade journals, and I'm constantly seeking for fresh approaches to support companies in thriving in the rapidly changing digital environment.
In comparison to other platforms, Dialpad is a trustworthy platform that is easy to set up and configure and affordably priced. Our one issue, though, is with its dependability. Although while it’s not a big issue, it can be annoying to have one missed call per week.
Dialpad talk offers a unified platform for both calls and texting, eliminating the need for separate solutions. However, it would be beneficial to have more comprehensive integration with CRM systems, such as Salesforce, to enable data dips and call routing based on the information found. Additionally, a feature to block sensitive information, like credit card numbers, during calls using their voice intelligence solution would be helpful.
It is very user-friendly. Took minimal time to get us all trained on the basics and we started using it right away. I also like how simple and sleek the app is. We can connect to different devices at the same time so we never miss a call. The call quality is also so much better on Dialpad.
Dialpad’s lead management system is fantastic. The system is incredibly easy to use, and the reporting features are robust and customizable. I also appreciate the ability to sync my contacts across devices, which makes it easy to stay on top of my leads no matter where I am. The customer support team is also excellent, and they’re always quick to respond to any questions or issues I have.
One area where Dialpad’s lead management system falls short is in the lack of customization options. While you can create custom fields, the system doesn’t allow for much beyond that. I’d also like to see more integrations with other tools, as the current options are limited. Overall, it’s a good system, but not as flexible as some other options on the market.