The smartphone age is ushering in a redefinition of the phone as we know it. Gone are the days of the landline and virtual PBX. However, we continue to refer to a phone as the previous tethered experience. OpenPhone will rethink what a phone is, how it’s used, and its basic purpose for the first time since the invention of the smartphone, creating a new method for people to interact with technology and one another.
The service is smooth, and the product is well-thought-out. The phone experience is being rethought by OpenPhone, which provides a platform that doesn’t compromise quality for functionality. They work together to create a platform that is both fresh and familiar, but yet innately easy. a real advancement in human communication.
You can be certain that working with OpenPhone is a genuine pleasure, whether it be in the app, in advertising, in person, or during troubleshooting. It’s crucial to keep in mind that using OpenPhone is a fun and enjoyable experience despite all of the new innovations, features, and refinements to what a phone is.
Industries and Companies
Nowadays, Openphone is helping about 12000 companies to achieve their goals. Casio, Softbank, Booking, Peugeot, Google, and RHR are just some of them. The number one client of Openphone will be able to stay in touch with their clients or schedule an open house whenever they are, using Android or iOS mobile apps. And IT professionals will not need to invest time and money to train and onboard their teams since it’s extremely flexible.
Meta Rating
Customers give Openphone high points and choose it over other competitors because it needs less time to get installed and costs less money. When deciding on other global but more known CRM, get ready to be paying a few weeks for the software installation. With Openphone, it will only take a few hours. Plus, as long as it is integrated into almost all communication platforms, there is no need to enter data manually or IT specialists.
Best Features
With Openphone, it’s simple to gather, organize, qualify, nurture, and finally convert your clients since it tracks every step of the customer journey, records it, and sends reports.
Lead Hygiene
– Can customize local or toll-free phone numbers – Call forwarding features for incoming calls- Voicemail and automated attendant options
Vendor + Source Management
– Ability to create custom team directories – Easily assign and reassign phone numbers to team members – Option to manage multi-level team hierarchies
Capture + Delivery
– Make and receive calls from your OpenPhone app – Automated call routing and call queuing – Call analytics and reporting
Data Housing
– Text and multimedia messaging- Ability to set up automated messages – Chatbot integration
Lead Generation
– Synchronize contacts from multiple sources – Automatically update contact information- Option to group contacts into custom lists
Market Share and Forecast
There are about 1700 companies using Openphone, and they are mostly situated in the United States and Canada (86%). Some of the biggest ones are Netsmartz, Partners Associates USA Inc., House of Kaizen, and Konverge Technologies Private Limited. Most of them are working in the computer software industry (16%), marketing and advertising (10), and information technology and services (9%). About 75% of its customers are represented by small companies (10-50 employees), 24% are medium size (50-1000 employees), and only a very small part are enterprises (more than 1000 employees).
Having said that, we don’t see any negative trends coming in the following months. Openphone is able to meet the demands of the companies with the most whimsical needs. And talking about its competitiveness, Openphone goes hand in hand with such enterprises as Infinity.co and HubSpot.com.
Pricing and Packages
Customer Reviews
Lisa Thompson
I'm a skilled content writer who focuses on sophisticated marketing. I'm passionate about imparting my knowledge and skills in lead distribution, email and call monitoring, and other areas after more than ten years of experience. I often contribute to trade journals, and I'm constantly seeking for fresh approaches to support companies in thriving in the rapidly changing digital environment.
Great user experience and a really attractive design. The mobile app is pleasant to use, and the website’s back end is extensive and easy to utilize. I’m leaving a rival whose website and app are HORRIFICALLY out-of-date and HORRIFICALLY unpleasant to use. OpenPhone feels like a huge, huge improvement. Additionally, they come with capabilities like texting and call recording that are often extra with rivals. I’ve done a lot of research, and for the price you get a lot of functionality and a good user experience.
I’ve been using Openphone’s lead management system for a few months now, and I’m very impressed. The system is incredibly user-friendly, and it’s easy to add, edit, and manage leads. I also appreciate the SMS messaging feature, which allows me to communicate with leads quickly and easily. The customer support team is also fantastic, and they’re always available to answer any questions I have.
While Openphone’s lead management system has its strengths, I’ve encountered some occasional glitches with call quality and dropped calls. It doesn’t happen frequently, but when it does, it disrupts our communication flow with leads. Additionally, I would appreciate more advanced analytics and reporting features to gain deeper insights into lead performance. Despite these drawbacks, Openphone remains a reliable tool for lead management.