Vtiger is a feature-packed CRM for enhancing customer engagement, fostering brand loyalty, increasing the retention rate, and ultimately growing ROI. Any leads-nurturing business can benefit from bold Vtiger’s solutions applicable at all stages of the sales funnel, from acquisition to conversion and further.
- Top-tier customer experience: equipping your team with tools to make informed decisions at all stages of the sales funnel.
- Intelligent sales: insights into every contact, every interaction, every touchpoint with your brand.
- Flexibility in customization: targeted approach to your campaigns based on the previously collected data.
- Omnichannel help: experienced support team to propel your business.
Unlike some fragmented solutions that you can find on the market, Vtiger brings it all together into an understandable record that can be used by all employees of your company in the best interests of your business. This unified customer data is easy to understand and handle with no extra knowledge.
Industries and Companies
From global giants to startups, Vtiger is used by over 300,000 users across the globe – most users are located in the United States and India – with at least 2,000 businesses using the CRM software, including top-ranked websites. Among the big names are Propel, Lenovo, Bio-gen, Lenskart, HackerEarth, and Breezway.
Vtiger is mostly used in technology and services, computer software, and telecommunications, followed by marketing & advertising, internet, and hospital & healthcare. Vtiger’s clients are small (57%) and medium-sized businesses (31%), with over 50 big players employing more than 1,000 people.
Meta Rating
Meta rating is where Vtiger shines. The company is seen as one of the most high-ranked lead management solutions on the market, ahead of such behemoths as Scorpion, Zoho, and Copper. Most of the review agencies, including most-known Capterra, G2, Trustpilot, and Crozdesk, score Vtiger around 4 to 5, with the average score being 4.3.
Best Features
Vtiger connects it all so that the collected customer data is accessible and meaningful to all members of your team.
Automation
Helpdesk, marketing, and sales automation reduce manual work to the minimum, taking the heat off employees to leave them fresh for strategic decisions.
Integrations
Being able to integrate with over 500 business applications, including Gmail, Google, Microsoft Outlook, Twitter, and many more, Vtiger CRM is one of the most easily implemented lead management solutions on the market.
Elaborate Alert System
The greater the control over the leads you have, the more sales you can make. Every alert you get is value-driven.
Flexible Pricing
Mixed pricing allows you to pay only for what you use, instead of standard plans. Besides, you can go for the One Pilot no-strings-attached plan to test the CRM for free.
Market Share and Forecast
The market share of Vtiger is about 0.1%, which is normal for CRM solutions aimed at small and mid-scale businesses. Among the best alternatives are Salesforce, Hubspot, and Zoho, all reviewed on our website. On a different note, Vtiger has its own sales forecasting tool to predict the estimated sales revenue based on customizable forecast scenarios and metrics, such as Pipeline, Gap, Quota, and Closed Won.
Last but not least, Vtiger can boast an eightfold direct traffic volume compared to that of ReallSimpleSystems, and four times more direct traffic than Sharpspring, which signifies a high and unwavering interest in Vtiger’s lead management software among new customers.
Pricing and Packages
The features and pricing are so versatile that it would be reasonable to navigate to the comparison webpage and do some further research while taking into account what features you need and how much you are ready to pay for it. At the end of the day, though, you can give the free version a go and proceed from that.
Customer Reviews
Vtiger may be good as a CRM platform, but it does have tangible drawbacks as a lead management solution. API being the sole way to customize, a limited number of API calls per day, and the absence of detailed guides barring the instruction explaining what you already see on the screen made it average for me. Therefore, for anyone willing to try Vtiger, I would recommend starting with a free plan (it’s limited, but still) to see if it lives up to your expectations.
Other than the dashboard begging for a revamp, Vtiger is pretty solid, with lots of features and integrations. That said, it may not be easy to use for users with no prior experience.