Lead Management Review

Commerce on a global scale Since 2006, Zadarma has been providing customers with telecommunications. Our knowledge, cutting-edge infrastructure, and experience back our premium cloud communication solutions. Our service has a large number of active users in 160 different countries, agreements with the most prominent VoIP providers all over the world, a selection of virtual phone numbers, and customer support that is available around the clock.

We pay close attention to our customer’s demands, which enables us to provide cutting-edge service and maintain our position among the top 20 cloud telecom providers worldwide.

We are building the finest communication tool for you together! Zadarma has received over 2 000 000 clients’ confidence for their telecom requirements. Join today and use our service indefinitely.

Industries and Companies

Nowadays, Zadarma is helping about 12000 companies to achieve their goals. Casio, Softbank, Booking, Peugeot, Google, and RHR are just some of them. The main clients of Zadarma lead management solutions are companies in the advertising, marketing, and public relations sectors. What makes them a good match is that with Zadarma, marketers entrust a substantial part of their work to the lead management processes and focus more on the creative part. Real estate agents can stay in touch with their clients or schedule an open house regardless of their location, using Android or iOS mobile apps. And there is no need to invest time and money to train and onboard IT specialists since the software is extremely intuitive.


Meta Rating

Customers give Zadarma high points and choose it over other competitors because it takes less time to get the software installed and costs less money. When deciding on other more popular CRMs, get ready to pay a few weeks for the software installation. With Zadarma, it will only take a few hours. Plus, as long as it is integrated into almost all communication platforms, there is no need to enter data manually or use the help of IT specialists.

Best Features

With Zadarma, it’s simple to gather, organize, qualify, nurture, and convert clients since it tracks every step of the customer journey, records it and sends reports on request.

Collect All Data In One Place

Using Gmail, Copper drags valuable information about the leads on one display. While writing an email or simply checking the client’s profile, the system will display all the information available so you can make a complete solid picture of the client. How does it do it? Copper automatically extracts data from all your interactions, so there is no more need to copy and paste it.

Create And Segment All Lead Sources

With its highly adjustable segmentation processes, you can categorize the customers in any way you need. And what is even more impressive is that you can match the conversions to the campaigns that have led your customers to your website.

Send Customized Bulk Messages

Once you are done with customer segmentation, you might want to create and send a targeted email to one or a couple of those lists. To hit them all at once, Copper will personalize bulk emails based on its data.

Monitor Every Lead

Since the system monitors every lead activity, it can quickly analyze its weak and strong points and predict future trends.

Market Share and Forecast

There are about 1700 companies using Zadarma, and they are mostly situated in the United States and Canada (86%). Some of the biggest ones are Netsmartz, Partners Associates USA Inc., House of Kaizen, and Konverge Technologies Private Limited. Most of them are working in the computer software industry (16%), marketing and advertising (10), and information technology and services (9%). About 75% of its customers are represented by small companies (10-50 employees), 24% are medium size (50-1000 employees), and only a very small part are enterprises (more than 1000 employees).

Having said that, we don’t see any negative trends coming in the following months. Zadarma is able to meet the demands of the companies with the most whimsical needs. And talking about its competitiveness, Zadarma goes hand in hand with such enterprises as and

Pricing and Packages

Standart $0
Office $17
Corporation $33

This plan provides basic calling and messaging services, but no virtual number. There are also free Zadarma additional features such as call forwarding, voice mail, and incoming and outgoing SMS.

This plan has the same features as the Standard Plan, but with one virtual number. It also includes additional features such as auto attendant, call queues, direct numbers, and the ability to record calls.

This plan is designed for larger businesses and offers a variety of features such as two virtual numbers, auto attendant, call queues, direct numbers, and the ability to record calls. It also includes advanced features such as call analytics, call routing, and custom greetings.

Customer Reviews

7.8 Total Score
Copper review score

Powerful platform to generate leads

7.8Expert Score
Value for money
Ease of use
Features and integrations
Customer support
7.2User's score
Value for money
Ease of use
Features and integrations
Customer support
  • Fantastic search engine feature
  • Quick response from support
  • No contract, no minimum period
  • Does not have features its competitors have
  • Limited number of downloaded contacts
  • Hard to maneuver and access data
  • Basic package offers a few and very limited features
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Lisa Thompson

Lisa Thompson

I'm a skilled content writer who focuses on sophisticated marketing. I'm passionate about imparting my knowledge and skills in lead distribution, email and call monitoring, and other areas after more than ten years of experience. I often contribute to trade journals, and I'm constantly seeking for fresh approaches to support companies in thriving in the rapidly changing digital environment.

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  1. In under 5 minutes, we had a working phone number and were receiving calls thanks to how quickly the system was set up. Both the response time and the help provided were excellent.

  2. Zadarma’s lead management system has exceeded my expectations. The platform’s integration with virtual phone numbers has been instrumental in effectively managing and routing leads. The call analytics feature provides valuable insights into call volumes and customer interactions, enabling us to optimize our lead management strategies. The customer support team has been responsive and helpful throughout our experience. I highly recommend Zadarma for lead management.

  3. One area where Zadarma’s lead management system could improve is the user interface. It can feel slightly overwhelming, especially for users unfamiliar with similar platforms. Simplifying the layout and making it more intuitive would greatly enhance the user experience. Additionally, the pricing plans can be a bit complex to understand initially, and some users may find them a little expensive. Overall, Zadarma is a reliable lead management solution with room for interface enhancements.

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