Zoho.com is an all-employing suite of software for multiple business purposes, from omnichannel customer service to lead management to predictive analytics, brought to you by the eponymous Indian technology giant. Hundreds of tools are divided into six major bundles – CRM, Finance, Workplace, People, IT Management, and Marketing – to cater to every businessman regardless of their needs and wants.
The very special product from Zoho is Zoho CRM, advanced customer relationship management software for growing your ROI exponentially through optimizing marketing campaigns, enhancing the customer journey, and measuring the performance of all participants of the cycle.
Working well for any niche, Zoho is nevertheless focused on small and mid-sized teams –although the enterprise plan is there as well – as the synergy of the functionality, flexibility, and has proven to work best for companies, departments, and teams that haven’t reached their peak yet.
Industries and Companies
Trusted by 80 million users globally, including giants like Renault, Hyundai, Levi’s, Philips, Whirlpool, and more, Zoho is mainly used in the United States and India, by companies with up to 10 employees and $10 million in annual revenue.
Whether information technology, computer software, retail, marketing, or any other of the many markets, Zoho transforms companies into technology-enabled businesses of immense automation and scaling potential. Business-agnostics, it puts algorithms on guard for your success.
Meta Rating
Ratings are the fly in the ointment for Zoho. Perfect on the surface, the company has received a pretty low average of 3.62 out of 5 according to Software Advice, G2, Trustpilot, and Crozdesk. All four reviewers have put Zoho behind other prominent lead management solutions, such as Callrail, Hubspot, and Copper.
Best Features
Ease of Setup and Use
With or without the help from Zoho team; integration and initial configuration of the software won’t take long. Step-by-step guides simplify the onboarding to the point when you just follow on-screen instructions.
Flexibility
Customization is what Zoho is known for. Most, if not all, features can be customized for your target audience, the convenience of your team, or just the way you see it.
Scalability
High-end automation allows for limitless scaling, when you can process hundreds and thousands of requests simultaneously with no manual labor involved, saving time and money.
Free Trial
Even though the trial plan doesn’t contain too many features, what’s inside must be enough to get the hang of the software with further upgrading to Standard, Professional, Enterprise, or Ultimate.
Market Share and Forecast
Zoho appears to be doing well, with over 12,000 workers, $650 million in net profit, and over $570 in total assets. To figure out how quickly your business will expand, Zoho even has a revenue forecaster on its website. That requires forecasting your existing MRR (monthly recurring revenue), typical revenue growth, churn, and amount of time.
Even if Zoho isn’t publicly listed, it can nonetheless compete with solutions like Hubspot. In terms of website visits, Zoho is roughly on par with Hubspot, making it a popular choice for both first-time CRM users and budding entrepreneurs.
Pricing and Packages
The pricing structure is so complex that it’s barely possible to give advise without knowing your particular case. There are vast differences between the packages when it comes to the tools, features, and services included, which is why we highly recommend you to check the pricing page yourself.
Customer Reviews
Joel Mudd
Hi, my name is Joel Mudd, and I'm a professional content writer with over a decade of expertise in cutting-edge marketing. To assist businesses adapt to the rapidly evolving digital landscape, I like teaching others about lead distribution, email, and phone tracking. I am regularly published in industry periodicals and am continuously on the lookout for novel approaches to helping enterprises.
Not only is Zoho’s CRM smooth, but also its lead management system, enabling customer tracking, distribution, and analytics to further improve the sales funnel. The only thing I don’t like is delays with support. May be a deal-breaker for some businesses.
Truth be told, Zoho is the first solution for leads in my life. That said, I’m more than satisfied with the value I’ve got so far. I was able to streamline the whole lead generation process, spot some weaknesses in my strategy, and test something I thought might help the conversion.
Although I don’t have any significant complaints about the this lead management solution, I do have a few feature requests. Zoho Mail would be a market leader if it could smoothly interact with other CRMs via Zapier or another solution. Zoho may also redesign its user interface to make it more aesthetically pleasing thanks to a retina ready design framework.
I’ve been using Zoho CRM for a while, and I truly value how it has made my everyday tasks more efficient. This software is quite user friendly, from its well-organized inbox structure to its ability to quickly create messages while on the road and set reminders for chores! Additionally, ZOHO’s spreadsheets are a huge assistance in compiling MIS data from different department heads and in monitoring organizational goals. It would be fantastic if you guys could include such suggestions into future updates as the program is always improving and has lots of space to improve some capabilities that make life simpler during stressful moments at work.
Zoho CRM provide high level of customization, we can create multiple workflows, custom field and modules according to our needs.
Integration is easy and it provide wide range of third party tool for integration. Zoho offers a range sales automation tool as well.
There is a high price tag for the product and customer assistance is sluggish to reply